Contact Us
We are here to help. Whether you have a question about a booking, need assistance with your listing, or simply want to learn more about our platform, our team is ready to assist you.
Get in Touch
Office Hours
Our support team is available during the following hours (Central European Time):
- Monday - Friday: 9:00 AM - 6:00 PM CET
- Saturday: 10:00 AM - 4:00 PM CET
- Sunday: Closed (email support only)
During the high season (June - September), our phone support extends to 8:00 PM on weekdays and is available on Sundays from 10:00 AM to 2:00 PM.
Response Times
We strive to respond to all inquiries as quickly as possible:
- Email: Within 24 hours on business days, typically much sooner.
- Phone: Immediate during office hours. If all lines are busy, we will return your call within 2 hours.
- Urgent booking issues: If you have an active charter and need immediate help, please call our phone line and select the urgent support option.
Before You Contact Us
Many common questions are already answered in our Help Center. You can find information about bookings, payments, cancellations, and more. For boat owners, our Owner FAQ covers listing management, payouts, and other common topics.
Report a Problem
If you are experiencing an issue with a booking, a listing, or the platform itself, please include the following in your message so we can resolve it as quickly as possible:
- Your account email address
- Booking or reservation ID (if applicable)
- A description of the issue
- Screenshots if relevant